Koren, LLC wants you to be thrilled with your purchase. We take great pride in hand crafting the items we make for you. We generally ship orders in under 10 business days. We will send you a notification that your order is about to ship. It is our intention to provide the quickest turn around as possible.
You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipment will be deducted from your refund. If we are billed for the return shipment the cost will also be deducted from the refund.
Once you have placed your order we will give you 3 days to cancel any standard or custom order with out penalty.
We will notify you when a standard item is preparing to ship, If you choose to cancel the order upon notification and before we ship the item, we will cancel the order at no cost.
When you order a personalized or custom item and choose to cancel the order after the 3 days, contact customer service immediately at firstname.lastname@example.org. If the item has not been assembled yet, there will be a $25 processing fee deducted from your refund.
If the personalized or custom item has been assembled you cannot cancel the order as is customary with bespoke handmade items. All planters with a frame, letter, logo are considered personalized.
For a standard item to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must contact customer service at email@example.com and state your intention. The customer service representative will issue a Return Authorization Number and provide instructions.
If the standard or personalized item was damaged in shipping, please take photos of the package and the item and email them to us so that we can contact the shipping company and arrange for pickup. These photos of the package and item must be submitted to firstname.lastname@example.org in order to receive a refund. We will make every effort to replace the damage item as fast as possible to accommodate any event you may have scheduled.
Depending on the shipping location, the time may vary for your exchanged product to reach you.
To return your product, you should mail your product to:
430 Ridgecrest Rd
Cary NC 27511